General Billing Info
Before I receive my Monthly Report
- How do I report technical difficulties?
- What if my subject cancels?
- What if I logged in to the wrong account?
After I receive my Monthly Report
General Billing Info
What are the imager fees?
A full listing of fees can be found here.
How much time am I billed for?
For the MEG and pre-clinical systems, you are billed by the second for the amount of time you are logged in to the system. Users must log into and out of the scanner at the beginning of the time slot, and at the time they are ready to turn the magnet over to the next user respectively, not after set-up and before clean-up. During tech supported hours, you will be logged in at the start of your time slot, even if you show up late, unless there are extreme circumstances and you contact a member of the technical staff (small-bore-time for MR, meg-time for MEG). (Records will be kept of all such interactions for future evaluation of scanner use efficiency.) We believe it is fair that the user pay for the time they use in the imager bay, (not just the imager itself) and consequently prevents others from using it.
For the large bore imagers, you are billed for the number of hours you schedule plus any additional overtime.
Before I receive my Monthly Report
How do I report technical difficulties?
Technical difficulties should be reported to the correct email below within 24 hours:
for large bore systems: mri-time@nmr.mgh.harvard.edu
for small bore systems: small-bore-time@nmr.mgh.harvard.edu
for MEG system: meg-time@nmr.mgh.harvard.edu
What if my subject cancels?
Please refer to our Scheduling Policies and Procedures.
What if I logged in to the wrong account?
You need to email Karen Dervin ASAP and let her know the date, time, system used, the account logged in under, and what the correct account should be.
After I receive my Monthly Report
How long do I have to dispute my charges?
You have 30 days from the date the Monthly Reports are emailed to dispute your charges.
How do I remove a no show charge?
You must email the appropriate address (above) within 30 days to ask that the charge be removed. Please provide the date and scanner the charge was for, as well as the reason you are asking the charge be removed. Please note that charges will be removed ONLY for reasons outlined in our Scheduling Policies and Procedures.
